Volcano Goods accepts Paypal and credit cards with Direct Checkout.
Shipping will be asap after receiving your payment, unless the item is made-to-order, in this case, I will contact you about the delay of delivery.
Items will be mailed with USPS, choose your shipping time and cost upon checkout.
I will ship to the address provided by Etsy or Paypal unless directed otherwise.
If you would like additional shipping insurance please contact me before purchasing so I can adjust the shipping costs.
All customs/duty fees (if any) are the responsibility of the buyer.
I am not responsible for lost/damaged or stolen packages.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
If you are not satisfied with your purchase for any reason, please contact me by convo or email first, I want all of my customers to be happy!
Returns are accepted within 7 days. Shipping charges will not be refunded. Upon receipt of the returned item, you will get refunded or receive your exchange item if desired.
Items that have been custom made are not refundable.
If anything else goes awry let me know right away so I can make things right.
Feel free to contact me for any additional information you need about items, shipping, payments and refunds or if you want items made to order. I would be happy to help you!